1. Eligibility for Refund

– To be eligible for a refund, the following conditions must be met:

– The item must be returned within 7 days of purchase.

– The item must be unused, unopened, and in its original packaging.

– Proof of purchase or order confirmation must be provided.

– Certain products may not be eligible for refunds due to hygiene or safety reasons (e.g., opened or used cosmetics, skincare products).

  1. Refund Process:

– To initiate a refund, please contact our customer service team at care@myorganicedge.com to request a return authorization.

– Once your return is approved, you will be provided with instructions on how to return the item.

– Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.

– If the return is approved, a refund will be processed to the original method of payment within 7 business days.

  1. Shipping Costs:

– Shipping costs associated with the original purchase are non-refundable.

– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or defective product).

  1. Damaged or Defective Products:

– If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.

– We will arrange for a replacement or refund at no additional cost to you.

  1. Exchanges:

– We do not offer exchanges for cosmetic products. If you would like to exchange an item for a different product, please follow the refund process and place a new order for the desired item.

  1. Exceptions:

– Refunds may be subject to additional terms and conditions for promotional or sale items.

– Gift cards or e-gift cards are non-refundable and cannot be redeemed for cash.

  1. Contact Us:

– If you have any questions or concerns about our refund policy, please contact our customer service team at care@myorganicedge.com.

Please Note: This refund policy is subject to change without prior notice. We reserve the right to amend or update our refund policy at any time.