- Eligibility for Refund
– To be eligible for a refund, the following conditions must be met:
– The item must be returned within 7 days of purchase.
– The item must be unused, unopened, and in its original packaging.
– Proof of purchase or order confirmation must be provided.
– Certain products may not be eligible for refunds due to hygiene or safety reasons (e.g., opened or used cosmetics, skincare products).
- Refund Process:
– To initiate a refund, please contact our customer service team at care@myorganicedge.com to request a return authorization.
– Once your return is approved, you will be provided with instructions on how to return the item.
– Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
– If the return is approved, a refund will be processed to the original method of payment within 7 business days.
- Shipping Costs:
– Shipping costs associated with the original purchase are non-refundable.
– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or defective product).
- Damaged or Defective Products:
– If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.
– We will arrange for a replacement or refund at no additional cost to you.
- Exchanges:
– We do not offer exchanges for cosmetic products. If you would like to exchange an item for a different product, please follow the refund process and place a new order for the desired item.
- Exceptions:
– Refunds may be subject to additional terms and conditions for promotional or sale items.
– Gift cards or e-gift cards are non-refundable and cannot be redeemed for cash.
- Contact Us:
– If you have any questions or concerns about our refund policy, please contact our customer service team at care@myorganicedge.com.
Please Note: This refund policy is subject to change without prior notice. We reserve the right to amend or update our refund policy at any time.